Effective Date: April 15, 2026
Last Updated: April 15, 2026

This Privacy Policy explains how SugarPot ("we," "us," or "our") collects, uses, shares, and protects your personal information when you use the SugarPot mobile application, website, and related services (collectively, the "Service").

By using the Service, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

1.1 Account and Profile Information

• name, email address, age/date of birth, gender, and profile details (for example bio and preferences);
• profile photos and other media you choose to upload;
• account settings and preferences.

1.2 Matching and Interaction Information

• likes/hearts/passes, match status, and interactions with other users;
• messages and media exchanged through in-app chat;
• safety reports, support requests, and moderation-related submissions.

1.3 Location Information

• approximate or precise location data (such as latitude/longitude), where enabled by device permissions;
• location-derived fields (for example city/state/country code), where available.

1.4 Device and Technical Information

• device identifiers, app version, operating system, language, and technical logs;
• push notification tokens (for example Firebase Cloud Messaging token);
• diagnostic and performance information needed to operate and secure the Service.

1.5 Information from Third-Party Services

When integrated, we may receive limited information from service providers used for infrastructure, notifications, storage, analytics, media processing, and similar operational functions.

2. How We Use Information

We use personal information to:

• create and manage user accounts;
• provide profile discovery, matching, and chat functionality;
• display and update profile/location-based recommendations;
• deliver push notifications and service messages;
• moderate content, investigate abuse, and enforce our Terms;
• respond to user support requests;
• maintain security, prevent fraud, and troubleshoot issues;
• improve app quality, reliability, and user experience;
• comply with legal obligations.

3. Legal Bases for Processing (Where Applicable)

Depending on your jurisdiction, we process personal information based on one or more of:

• your consent (for example location permissions, optional features);
• performance of a contract (providing the Service you requested);
• legitimate interests (security, abuse prevention, service improvement);
• legal obligations.

4. How We Share Information

We may share information:

• With other users: profile details and content you choose to make visible, plus chat content shared with matched users.
• With service providers: vendors that support hosting, databases, push notifications, media handling, analytics, and support operations under contractual safeguards.
• For legal reasons: to comply with law, regulation, legal process, or enforceable government request.
• For safety and rights protection: to protect users, the public, and our rights/property.
• Business transfers: in case of merger, acquisition, restructuring, or asset transfer (with continued protection obligations).

We do not sell personal information in exchange for money.

5. User Controls and Choices

Depending on available app features and applicable law, you may:

• update profile information in-app;
• manage location and notification permissions at device/app settings level;
• hide your profile;
• unmatch or report users;
• clear local chat visibility in-app (where available);
• request account deletion.

You may also contact us to request access, correction, or deletion of your personal information, subject to legal exceptions.

6. Data Retention

We retain information for as long as reasonably necessary to:

• provide the Service;
• maintain safety/moderation records;
• meet contractual and legal obligations;
• resolve disputes and enforce agreements.

When data is no longer required, we delete or anonymize it within reasonable timelines, except where retention is required by law.

7. Security

We implement reasonable technical and organizational safeguards designed to protect personal information from unauthorized access, alteration, disclosure, or destruction.

No method of transmission or storage is completely secure. You are responsible for maintaining device/account security and using the Service responsibly.

8. Children's Privacy

SugarPot is intended for adults only (18+). We do not knowingly permit persons under 18 to use the Service. If we become aware that personal data of a minor has been collected, we will take reasonable steps to delete it.

9. International Data Transfers

Your information may be processed in countries other than your own. Where required, we use appropriate safeguards for cross-border data transfers consistent with applicable law.

10. Third-Party Links and Services

The Service may contain links to third-party websites/services. We are not responsible for their privacy practices. Review their policies before sharing personal data.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we may provide notice through the Service or by other reasonable means. The "Last Updated" date reflects the latest version.

Your continued use of the Service after updates become effective indicates acceptance of the revised Privacy Policy.

12. Contact Us

For privacy questions, requests, or complaints, contact:

• Email: sugarpot-assistance@shree.systems

If you need this policy adapted to a specific legal framework (for example GDPR, UK GDPR, CCPA/CPRA, or India's DPDP Act) and a specific legal entity name/address, update this document before publishing.